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About Payment

We accept seven ways for payment:

1.    Visa and MasterCard.

2.    CashU.

3.    Al Rajhi Bank.

4.    Paypal.

5.    Transfer through Western Union.

6.    Transfer through MoneyGram.

7.    Payment upon receipt is available only in the following countries: Egypt –Morocco.

Note: pay-to-receive service is available only in local currency.

For payment service upon receipt
Is payment of money when the goods arrive so that our customers enjoy better service. Please read the following instructions carefully:

Paiement when receiving:
Only in Egypt and Morocco: The shipping company agent will deliver the parcel to you at your address and receive the order amount instead of us, please prepare the money in advance and make sure that your mobile is not turning off or unavailable so that the shipping company can communicate with you. You will be able to find out about the shipping cost through the
Shipping Policy page.

When you finish confirming the order, please pay attention to the total price on invoice.

Modify or cancel the order after confirmation:

After order confirmation, you can cancel the payment on delivery within 10 minutes to 4 hours after confirmation, by entering to “order history” and canceling the order from your order list. This service is available for limited time and applies only to orders that have not yet been shipped. You can cancel the order yourself in case you want to add or delete a specific item from the order.

Note: The payment request upon receipt cannot be replaced by another after receiving the goods.

1-Confirmation of application data:

During the purchase from the store, the address of good receipt and mobile phone number must be written correctly, and clearly.

(Country - city or governorate - neighborhood - street - building number - apartment or house number)

If there is another phone number please writes it, although near your home a famous placement please write it too (Whether a mosque, a famous shop or a famous agency) in order to ensure that the shipment arrives at its proper location.

2-Post-confirmation of the order:

After ordering and purchasing you can access your account from time to time to inquire and follow up the status of your order.

3-Note: Upon canceling the order, if you receive a message stating that the operation does not succeed, it means that the order has been filled out and processed for shipping. In this case, please contact customer service
here to try canceling the order.

4-Processing the goods for shipment:
We usually have only one working day to handle the order, less than the official holidays and weekend holidays. If your order contains a non-available item, you can replace it with other items at the same price.

5-Shipping Order:
You can find out all the details of the shipping through the
shipping policy page and special cases may cause delays.

6-Post-delivery problems

After you confirm the goods receipt, if you have any problem with your order, please contact our customer service immediately as soon as possible by sending a ticket from your personal account at zenamoroccan, and we will get back to you as soon as possible. Or access to the Contact us page.